frequent asked questions
Groupia Vegas is part of Groupia, the group travel specialists. Groupia began in 2002 providing stag weekends, since then our brand and reputation within the travel industry has grown and we’re proud of our commitment to providing the best group travel experience for fantastic rates while making customer service our chief concern throughout the entirety of your booking experience.
This commitment to customer service is one of the many reasons 96% of our groups say they’d book with us again. Groupia Vegas are ATOL and ABTA member and adhere to the strictest codes of practice and offering complete financial protection.
Simple as it sounds book as early as possible! The earlier you book it, the earlier we guarantee the itinerary and hotels you want. By booking early there are big advantages such as scheduling the best time slots, receiving premium accommodation options, added value and special promotions. It also gives you more time to consider the options and receive the best advice from our Las Vegas Destination Specialists.
Yes indeed, in all but a few specific cases. Your own dedicated account manager will work with you to ensure your holiday is tailored to fit your needs. If you find you have to make changes it's usually ok as long as we have enough notice but please keep in mind availability cannot be guaranteed. It's harder to make changes inside 6 weeks and might not always be possible. Also be aware that certain accommodation and ticketed events do not allow for changes.
Deposit is usually a straightforward £150 for full weekends to cover the group, but variations may apply subject to promotions and specialist itineraries. For example we can do a “staggered deposit” giving you extra flexibility, just ask your account manager when making your booking.
It's not necessary to have final numbers until 6 weeks before the event. At the booking stage book for the maximum number you think the group is likely to be - and we'll make changes along the way as you advise, it’s that easy. However your final numbers must be confirmed 6 weeks prior to your trip.
Once your booking is confirmed our events team will immediately start putting things in place. That means you can relax knowing your booking is in safe hands allowing you to take care of any last minute details of your own. If there are any changes you can let us know up to 6 weeks prior to your event.
Balance is due 8 weeks prior to your event date. Your final balance is your final group size multiplied by the price per person (which will be confirmed on your deposit receipt), minus your deposit. So for an event for 12 guests at £149 per head
- 12 guests x £149 (price per person) = £1788
- Less deposit paid eg £99 deposit
- Total = £1689
Don't worry - just book for those that have paid you, others can join the group later subject to availability (admin charges may apply directly to them). Better yet all the group can pay separately via our secure online individual payment system.
We’ve got our own unique client management system which allows group members to pay individually and allow the group organiser to see who has and hasn’t paid.
Yes 100%. We are financially bonded (ABTA membership number W7797) so your booking is totally protected. Even if you decide to book with someone else (but why would you when you’ll get 1st class customer service and an unforgettable holiday right here?!?) we would advise you to only book with an ABTA bonded company to ensure your money is safe.
Yes you’ll receive a deposit payment email and a balance payment email detailing exactly what you have paid. Groupia simply don’t believe in hiding any payment details in small print.
Our Terms and Conditions gives complete details of our cancellation policy. We do offer very flexible terms within our industry, however in a nutshell if you cancel within 6 weeks you'll unfortunately lose your deposit, that also applies to individuals. Please note ALL cancellations must be received in writing directly to your account manager. However hopefully you'll know if you're not going to make it in plenty of time. We offer a deposit guarantee which means in the unfortunate event you have to cancel, as long as you cancel at least 6 full weeks in advance you won't lose your deposit - you can use it for up to 12 months from the original event date, some conditions may apply depending on the exact details of your itinerary.
Outside of 8 weeks it’s no problem we’ll simply amend your booking accordingly, please note changes in numbers may affect prices. If numbers change within 6 weeks of your booking date cancellation charges will still apply for individuals.
In some instances yes, in most cases it depends on the activities, nightlife or hotel terms. To give you the best deals our calculated according to group size in which case if numbers decrease the price will increase proportionally.
Usually yes - as long as we have the availability for your chosen hotel or activities it should not be a problem, but please let us know in advance. Please also bear in mind that any add-ons / amendments will incur an admin fee of up to £10 each (£5 for activity-only bookings). Multiple add-ons can be treated as one single amendment, as long as they are confirmed at the same time (e.g. if you were to add on and pay for 3 extra guests at the same time, you would be charged a single £10 admin fee rather than £10 per person).
In most cases it won't matter at all, however one area where it can apply is accommodation in which case you may have to book a triple room or pay a single supplement - as preferred/available.
No problem at all. We'll just need to know what conditions, restrictions or considerations apply and we can build the itinerary accordingly. We have experience in these matters so rest assured we will work to accommodate any individual needs wherever possible.
Your online client area will be made available to you on confirmation of your booking. The area contains all the details of your event (timings, destinations, nightlife, activities, etc), plus an online message board all your group can post on. As group organiser you can also view who has or hasn’t paid if your group are paying individually.
The majority of our Las Vegas hotels and apartments will require a security deposit on arrival at check-in. This is usually charged per room/apartment and the amount may vary. Deposits can usually be paid either by cash or in the form of a card authorisation and will be refunded to you on departure provided you adhere to hotel policy.
Our booking form can be downloaded via a link on your deposit receipt. You will need to fill this out and return it to your Event Manager by e-mail/fax/post before paying your final balance. Unfortunately we are unable to supply your full event details without a signed booking form.
Only by prior arrangement however transfer from McCarren International Airport is included in most of our bookings.
Yes definitely. If you have your own insurance policy check that it covers you for everything that you're doing.
Some British travellers can be lulled as it is an English speaking destination but think of it as a normal international trip. Get yourself insured and pay particular attention to international guidelines especially in regards to VISAS and immigration. You can get UK government travel guidelines here; https://www.gov.uk/foreign-travel-advice/usa
Flights may or may not be included but this will be clearly marked in your booking details.
We have outstanding levels of customer care and are dedicated to providing outstanding and memorable Vegas vacations. Just like you we look forward to our travels, whether it's trips with friends or family. We know how important those special occasions are and leave nothing to chance when taking care of your booking.
We don’t believe in taking shortcuts and will triple check every aspect of your weekend allowing you to relax knowing everything is in safe hands. And importantly we're dedicated to getting you the very best deals in Vegas on hotels, activities and more (although we can't guarantee a big win at the casino).
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